Privacy Policy

majujp ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal information of all users ("you," "your," or "User") who access and use our online betting and casino platform (the "Platform" or "Services"). This Privacy Policy explains in detail what personal data we collect, how we use it, with whom we share it, how we protect it, and what rights you have regarding your personal information. By registering an account on majujp, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by majujp through our website, mobile applications, customer support channels, and any other means through which you interact with our Services. This policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. We are the data controller responsible for your personal information and are committed to handling your data in compliance with international data protection standards and best practices applicable to online gaming platforms serving the Indonesian market.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account on majujp, we collect the following personal information directly from you:

• Identity Information: Full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk) or passport, date of birth, place of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code within Indonesia.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery.
• Financial Information: Bank account details (account number, account holder name, bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and payment preferences.
• Verification Documents: Copies of government-issued identification documents (Indonesian KTP or passport), proof of address documents (utility bills, bank statements), and selfie photographs holding identification documents for KYC (Know Your Customer) verification purposes.
• Communication Records: Content of correspondence with our customer support team via live chat, email, WhatsApp, or phone, including questions, complaints, feedback, and support tickets.

2.2 Information We Collect Automatically

When you access and use the majujp Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, laptop, smartphone, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and unique device identifiers.
• Connection Information: IP address, internet service provider (ISP), connection type, geographic location (city and region, derived from IP address), and timezone (typically WIB for Indonesian users).
• Usage Data: Pages visited, features used, games played, bets placed, clicks, navigation paths, session duration, timestamps of activities, referral sources (how you found our website), and exit pages.
• Gaming Activity: Betting history including stake amounts, odds accepted, bet types (1X2, Asian Handicap, Over/Under, Mix Parlay, etc.), sports or games selected, win/loss records, bonus usage, togel number selections, slot game spin results, live casino hand outcomes, and VIP tier progression.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, local storage, and similar tracking technologies as described in Section 6 below.

2.3 Information from Third Parties

In some cases, we may receive information about you from third-party sources:

• Payment Processors: Verification of transaction success or failure, fraud detection signals, and account validation data from Indonesian banks and e-wallet providers.
• Identity Verification Services: Confirmation of identity document authenticity, age verification, and anti-fraud screening results from third-party KYC service providers.
• Game Providers: Game play statistics, RTP (Return to Player) data, and technical game performance information from our licensed game provider partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others.
• Affiliates and Marketing Partners: If you accessed majujp through a referral link or affiliate, we may receive information about the referral source and campaign.

3. How We Use Your Information

majujp collects and processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your user account
• Verifying your identity, age (21+ requirement), and residency in Indonesia through KYC procedures
• Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR)
• Providing access to sports betting (football, BRI Liga 1, EPL, La Liga, etc.), live casino, slots, togel (lottery), and other gaming services
• Tracking betting activity, calculating winnings and losses, and updating account balances
• Managing bonuses, promotions, cashback, and VIP loyalty program benefits
• Responding to customer support inquiries and resolving disputes

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, bonus abuse, and account hacking
• Monitoring for underage gambling attempts and multiple account creation
• Identifying suspicious betting patterns, collusion, or match-fixing activities
• Enforcing our Terms and Conditions and maintaining platform integrity
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

3.3 Communication and Marketing

• Sending transactional notifications about deposits, withdrawals, bets, and account activities
• Delivering promotional offers, bonus announcements, and VIP program updates (you may opt out of marketing communications)
• Providing Indonesian-speaking customer support via live chat, email, and WhatsApp
• Sending important account security alerts and policy updates
• Conducting customer satisfaction surveys and feedback requests

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve website design and functionality
• Testing new features, games, and betting markets
• Optimizing payment processing speed and success rates for Indonesian banks and e-wallets
• Personalizing content, game recommendations, and promotional offers based on your activity
• Generating aggregated statistical reports (anonymized data with no personal identifiers)

3.5 Legal and Regulatory Compliance

• Complying with legal obligations, court orders, and requests from law enforcement authorities
• Maintaining records for regulatory audits and licensing requirements
• Protecting our legal rights and interests in disputes or litigation
• Enforcing responsible gaming policies and self-exclusion requests

4. Data Sharing and Disclosure

majujp does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other licensed game studios to deliver sports betting odds, live casino streams, slot games, and togel results.
• KYC Verification Services: Third-party identity verification and fraud detection providers who help us confirm your identity and prevent fraudulent accounts.
• Customer Support Tools: Live chat software and ticketing systems used by our Indonesian-speaking support team to assist you.
• Cloud Hosting and Data Storage: Secure server infrastructure providers who store and protect our database and user information.
• Analytics Providers: Tools that help us understand website traffic, user behavior, and platform performance (data is typically anonymized).

All third-party service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection standards.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions and other policies
• Protect the rights, property, or safety of majujp, our users, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues
• Respond to claims of illegal activity or violations of third-party rights

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security and Protection

majujp employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by Indonesian banks for online banking.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, intrusion detection systems, and regular security audits.
• Password Protection: Passwords are hashed using strong cryptographic algorithms and are never stored in plain text. We cannot retrieve your password; you must reset it if forgotten.
• Access Controls: Only authorized personnel with legitimate business need can access personal data, and all access is logged and monitored.
• Regular Security Testing: We conduct vulnerability assessments, penetration testing, and security updates to protect against emerging threats.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways. We do not store complete credit card numbers or CVV codes.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access.

6. Cookies and Tracking Technologies

majujp uses cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the website (pages visited, time spent, errors encountered) to help us improve performance.
• Functionality Cookies: Remember your preferences such as language settings, timezone (WIB), currency display (IDR/Rp), and odds format (Decimal, Fractional, American).
• Analytics Cookies: Help us understand user behavior patterns, popular games, traffic sources, and conversion rates through services like Google Analytics (anonymized data).
• Advertising Cookies: Used to deliver relevant promotional offers and track campaign effectiveness (you may opt out of targeted advertising).

6.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may affect your ability to use certain features of the majujp Platform. You can manage cookie preferences through your browser settings (Chrome, Firefox, Safari, Edge) or through your device settings on mobile.

7. Data Retention

majujp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal and financial data is retained for the duration your account remains active and for up to 7 years after account closure to comply with financial record-keeping regulations and to resolve any disputes.
• Transaction Records: Deposit, withdrawal, betting, and gaming records are maintained for at least 7 years for audit, tax, and regulatory compliance purposes.
• KYC Documents: Identity verification documents (KTP, passport, proof of address) are retained for 7 years after account closure or as required by anti-money laundering regulations.
• Communication Records: Customer support correspondence is retained for 3 years to maintain service quality and resolve complaints.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.

After the retention period expires, personal data is securely deleted or anonymized so it can no longer identify you.

8. Your Privacy Rights

As a majujp user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you, free of charge, once per year. Contact customer support to submit an access request.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it directly in your account settings or by contacting support.
• Right to Erasure (Right to be Forgotten): You may request deletion of your account and associated personal data, subject to our legal obligations to retain certain records for regulatory and financial compliance.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as while we investigate a data accuracy dispute.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format (e.g., CSV file) to transfer to another service.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. Use the unsubscribe link in promotional emails or contact support.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days. Valid identification may be required to verify your identity before processing requests.

9. International Data Transfers

majujp primarily operates to serve users located in Indonesia. However, some of our service providers and data processing facilities may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring third parties to protect data to the same standard as this Privacy Policy
• Use of secure, encrypted data transmission channels
• Compliance with international data protection frameworks where applicable

By using majujp, you consent to the transfer of your information to countries outside Indonesia where data protection laws may differ from those in Indonesia.

10. Children's Privacy

majujp is an adults-only platform. We do not knowingly collect personal information from individuals under 21 years of age. Our Terms and Conditions require all users to be at least 21 years old and to provide valid age verification documents (Indonesian KTP or passport showing date of birth). If we become aware that a user is under 21, we will immediately suspend the account, void all bets, return any deposited funds (if possible), and delete all associated personal data. Parents and guardians should monitor their children's internet usage and ensure minors do not access online gambling platforms. If you believe a minor has provided personal information to majujp, contact us immediately at [email protected].

11. Changes to This Privacy Policy

majujp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a prominent notice on our website homepage and in your account dashboard
• Sending an email notification to your registered email address (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the majujp Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how majujp handles your personal information, please contact us:

• Email: [email protected] (data protection inquiries welcome)
• Live Chat: Available 24/7 through your account dashboard for immediate assistance
• Customer Support: Indonesian-speaking agents available during 09:00-23:00 WIB for fastest response

We are committed to resolving privacy concerns and data protection issues promptly and transparently. All inquiries will be acknowledged within 24 hours and resolved within 30 days.