Terms & Conditions

Welcome to majujp. These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "User," "Member," or "You") and majujp (the "Company," "Platform," "We," "Us," or "Our") governing your access to and use of the majujp online betting and casino platform, including all associated websites, mobile applications, and services (collectively, the "Services"). By registering an account, accessing the Platform, or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

1. Definitions and Interpretation

For purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal gaming account registered by a User on the majujp Platform, identified by a unique username and password.
• "Bet" or "Wager" means any stake placed by a User on a gaming event, match, game, or outcome offered through the Services.
• "Balance" means the total amount of funds available in a User's Account for the purpose of placing bets or playing games.
• "Bonus" means promotional credits, free bets, cashback, or other incentives granted to Users subject to specific terms and conditions.
• "KYC" (Know Your Customer) means the verification process requiring Users to provide identification documents to confirm identity, age, and residency.
• "IDR" or "Rp" means Indonesian Rupiah, the primary currency accepted on the Platform.
• "WIB" means Western Indonesia Time (UTC+7), the standard timezone for all timestamps and customer service hours.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register an Account and use the Services, you must meet the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. majujp strictly enforces this age requirement in accordance with Indonesian legal standards and international responsible gaming practices.
• You must be a resident of Indonesia and physically located within Indonesian territory at the time of registration and when accessing the Services.
• You must have legal capacity to enter into binding contracts under the laws of your jurisdiction.
• You must not be prohibited by law or any applicable regulation from participating in online gambling or betting activities.

2.2 Account Registration Process

Registration requires you to provide accurate, current, and complete information including but not limited to: full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk) or passport, valid email address, active mobile phone number, date of birth, residential address within Indonesia, and preferred username and password. You agree to maintain the accuracy of this information and promptly update your Account details if any information changes.

2.3 One Account Per Person

Each User is permitted to register and maintain only one (1) Account on the majujp Platform. Opening multiple Accounts, whether using the same or different personal information, is strictly prohibited. If We discover that a User has opened multiple Accounts, We reserve the right to close all duplicate Accounts, void any associated bets, confiscate Bonuses, and forfeit any winnings derived from those Accounts. Only the first registered Account will remain active, at Our sole discretion.

2.4 Account Responsibilities

You are solely responsible for maintaining the confidentiality of your Account credentials (username and password) and for all activities that occur under your Account. You must not share your Account credentials with any third party. If you become aware of any unauthorized use of your Account or any security breach, you must immediately notify majujp customer support. We are not liable for any loss or damage arising from your failure to protect your Account credentials.

3. Account Security and Verification

3.1 KYC Verification Requirements

majujp is committed to preventing fraud, money laundering, underage gambling, and identity theft. As part of our regulatory compliance and security protocols, We require all Users to complete KYC verification before processing withdrawals or, at Our discretion, before allowing certain Account activities. KYC verification typically requires submission of the following documents:

• Proof of Identity: Clear photograph or scan of your Indonesian KTP (Kartu Tanda Penduduk) or valid passport showing your full name, date of birth, photograph, and document number.
• Proof of Address: Recent utility bill, bank statement, or government-issued document (dated within the last three months) showing your full name and residential address in Indonesia.
• Selfie Verification: A photograph of yourself holding your identification document next to your face, with the document details clearly visible.

Documents must be clear, legible, and unaltered. We reserve the right to request additional documentation or information at any time. Failure to provide requested documents within a reasonable timeframe may result in Account suspension or closure.

3.2 Processing Time and Privacy

KYC verification is typically completed within 24 to 72 hours of document submission. All documents are handled in accordance with our Privacy Policy and stored securely using industry-standard encryption. Personal information is used solely for verification purposes and is not shared with third parties except as required by law or regulatory obligations.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

majujp accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are processed in Indonesian Rupiah (IDR). Minimum deposit amounts are Rp 50,000 for bank transfers and Rp 25,000 for e-wallets. Maximum deposit limits vary by payment method and are displayed at the time of transaction.

4.2 Deposit Processing

Deposits made via supported Indonesian banks and e-wallets are typically credited to your Account instantly or within a few minutes. If your deposit is not reflected within 15 minutes, please contact customer support with your transaction reference number and payment proof. majujp does not charge deposit fees; however, your payment provider may apply transaction fees.

4.3 Withdrawal Procedures

You may request withdrawals to the same Indonesian bank account or e-wallet used for deposits. Withdrawals can only be made after completing KYC verification. Minimum withdrawal amount is Rp 100,000. Withdrawals are typically processed within 15 minutes to 2 hours during business hours (09:00-21:00 WIB). Withdrawals requested outside business hours or on weekends/public holidays will be processed on the next business day. Larger withdrawal amounts or first-time withdrawals may require additional verification and processing time.

4.4 Withdrawal Restrictions

Before requesting a withdrawal, you must meet the minimum turnover requirement of at least one time (1x) your deposit amount on eligible betting or gaming activities. This requirement prevents money laundering and ensures fair use of the Platform. Bonus funds and associated winnings are subject to specific rollover requirements detailed in the applicable Bonus terms before they can be withdrawn.

4.5 Transaction Errors

If you believe a deposit or withdrawal transaction contains an error, you must notify Us within 14 days of the transaction date. We will investigate the matter and, if an error is confirmed, take appropriate corrective action. Claims submitted after 14 days may not be honored.

5. Bonuses and Promotions

5.1 Bonus Terms

majujp offers various Bonuses and promotions including welcome bonuses, deposit match bonuses, cashback, free bets, and loyalty rewards. Each Bonus is subject to specific terms and conditions which are published on the Platform at the time the Bonus is offered. You agree to read and comply with all applicable Bonus terms before accepting any promotional offer.

5.2 Rollover Requirements

Bonus funds typically carry rollover (wagering) requirements ranging from 5x to 30x the Bonus amount, depending on the specific promotion. For example, a Rp 1,000,000 Bonus with a 10x rollover requirement means you must place Rp 10,000,000 in qualifying bets before Bonus winnings become withdrawable. Rollover requirements, eligible games, minimum odds, maximum bet limits, and expiration periods are specified in each Bonus's terms and conditions.

5.3 Bonus Abuse

We reserve the right to void Bonuses, cancel winnings, and close Accounts if We determine that a User has engaged in Bonus abuse, including but not limited to: creating multiple Accounts to claim the same Bonus multiple times, exploiting technical errors, engaging in arbitrage betting, using automated betting systems, or any other activity that violates the spirit of fair play. All Bonus disputes are subject to Our final decision.

6. Betting Rules and Game Play

6.1 General Betting Rules

All bets placed on the majujp Platform are final once confirmed. You are responsible for ensuring that your bet selections, stakes, and other parameters are correct before confirmation. We are not responsible for User errors in placing bets. Bets may be voided in cases of obvious technical errors, incorrect odds, or if the event is cancelled or postponed beyond a reasonable timeframe.

6.2 Sports Betting

For sports betting, official results published by the relevant sports governing body or league are final and binding. Settlement of bets follows industry-standard rules for each sport. In the event of abandoned or postponed matches, bets will be settled according to the specific rules for that sport and bet type, typically resulting in void bets with stakes refunded.

6.3 Live Casino and Slots

All live casino games and slot machines on majujp are provided by licensed third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.). Game outcomes are determined by certified Random Number Generators (RNG) or, in the case of live dealer games, by physical dealing of cards or spinning of wheels. majujp does not control or influence game outcomes. Return to Player (RTP) percentages are displayed for each game and represent theoretical long-term payout rates.

6.4 Togel (Lottery)

For togel (Indonesian lottery games), results are based on official draw outcomes published by the respective lottery authorities (Singapore Pools, Hong Kong Jockey Club, etc.). Draw times are displayed in WIB. majujp is not responsible for delays or errors in official draw results published by third-party lottery operators.

6.5 Maximum Winnings

We reserve the right to impose maximum daily, weekly, or monthly withdrawal limits, as well as maximum payout limits for specific bet types or games. These limits are displayed in your Account settings and may vary based on your VIP tier, Account history, and other factors.

7. Responsible Gaming

majujp is committed to promoting responsible gaming practices. You acknowledge that gambling should be recreational entertainment and not a source of income. We provide tools including deposit limits, wager limits, session time limits, self-exclusion options (24 hours, 7 days, 30 days, or permanent), and cool-off periods to help you maintain control over your gaming activities. If you believe you may have a gambling problem, please contact our customer support team immediately for assistance or access our Responsible Gaming page for resources and support contacts.

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account suspension, closure, forfeiture of funds, and legal action:

• Using the Services if you are under 21 years of age
• Creating multiple Accounts or using another person's Account
• Providing false, inaccurate, or misleading information during registration or verification
• Engaging in fraudulent activity, collusion, match-fixing, or any form of cheating
• Using automated betting systems, bots, or software to place bets
• Exploiting technical errors, bugs, or system vulnerabilities
• Money laundering or using the Platform for illegal financial activities
• Abusive, threatening, or harassing behavior toward staff or other Users
• Reverse engineering, decompiling, or attempting to access the Platform's source code

9. Intellectual Property

All content on the majujp Platform, including but not limited to text, graphics, logos, trademarks, software, images, and data compilations, is the property of majujp or its licensors and is protected by Indonesian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without Our prior written consent.

10. Limitations of Liability

To the maximum extent permitted by applicable law, majujp, its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services, including but not limited to: loss of funds, loss of profits, data loss, service interruptions, technical malfunctions, unauthorized Account access due to User negligence, or any other damages resulting from your use or inability to use the Platform. Our total liability to you for any claim arising out of or relating to this Agreement shall not exceed the amount of funds held in your Account Balance at the time the claim arose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Dispute Resolution

11.1 Internal Complaints Process

If you have a complaint or dispute regarding any aspect of the Services, you must first contact our customer support team via email at [email protected] or through live chat. We will investigate your complaint and provide a written response within 7 business days. If you are dissatisfied with the resolution, you may escalate the matter to our management team for further review.

11.2 Governing Law and Jurisdiction

This Agreement and any disputes arising from or relating to it shall be governed by and construed in accordance with international commercial law principles and the laws applicable to online gaming platforms serving the Indonesian market. Any legal proceedings shall be conducted in English. You agree that any unresolved disputes shall be subject to binding arbitration in a neutral jurisdiction mutually agreed upon by both parties.

12. Amendments and Termination

12.1 Amendments to Terms

majujp reserves the right to modify, amend, or update this Agreement at any time without prior notice. The "Last Updated" date at the top of this page will reflect the most recent changes. Your continued use of the Services after any amendments constitutes your acceptance of the revised terms. We recommend reviewing this Agreement periodically to stay informed of any changes.

12.2 Account Termination by User

You may close your Account at any time by contacting customer support. Upon Account closure, you must withdraw any remaining Balance, subject to applicable withdrawal procedures and requirements. Once closed, your Account cannot be reopened, and you will forfeit any active Bonuses.

12.3 Account Termination by majujp

We reserve the right to suspend, restrict, or permanently close your Account at any time, with or without notice, for any reason including but not limited to: violation of this Agreement, fraudulent activity, failure to complete KYC verification, prolonged Account inactivity (12 months or more), or if We determine that your continued use of the Services poses a risk to Us, other Users, or third parties. Upon termination, We will return your Account Balance (minus any applicable fees or amounts owed to Us) via your registered payment method, provided you are in compliance with this Agreement.

13. Contact Information

For questions, concerns, or support regarding these Terms and Conditions or any aspect of the majujp Platform, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your Account dashboard
• Customer Support Hours: 24/7 (Indonesian-speaking agents available during 09:00-23:00 WIB for fastest response)

By registering an Account and using the majujp Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.